Customer support representative - student (m / ž)

-         Pružati pravovremenu i učinkovitu korisničku podršku odgovarajući na tehnička i netehnička pitanja.

-         Suradnjivati s Revenue i Product & Engineering timovima na rješavanju problema s proizvodima i bugova.

-         Prosljeđivati i eskalirati upite koji nisu u dometu korisničke podrške odgovarajućim internim timovima.

-         Sudjelovati u redovitim pozivima i sastancima s korisnicima radi podrške u korištenju Microblink proizvoda.

-         Analizirati proces korisničke podrške i identificirati mogućnosti za njegovo kontinuirano poboljšanje.

-         Pratiti najbolje prakse i trendove u korisničkoj podršci kako bi se unaprijedilo korisničko iskustvo i zadovoljstvo.

-         Izraditi i održavati sveobuhvatnu bazu znanja za podršku korisnicima i internim dionicima.

-         Pratiti javne forume (npr. GitHub, Stack Overflow) i odgovarati na upite vezane uz Microblink proizvode ili koordinirati odgovore.

-         Samostalno generirati licencne ključeve pomoću internih alata za podršku korisnicima u pristupu proizvodima.

U ovoj ćeš ulozi biti uspješan/uspješna ako:

-         Želiš učiti i razvijati se u području korisničke podrške i tehnologije

-         Poznaješ osnove razvoja mobilnih i/ili web aplikacija

-         Imaš izražen pristup usmjeren na korisnike i iskreno uživaš u pomaganju drugima

-         Analitičan/na si i usmjeren/a na rješavanje problema, s potrebom da dođeš do srži izazova

-         Odgovorno pristupaš poslu, znaš postaviti prioritete i na vrijeme eskalirati probleme

-         Dobro funkcioniraš u timskom okruženju, ali si i samostalno učinkovit/a

-         Izvrsno se izražavaš na engleskom jeziku, u govoru i pismu

-         Imaš studentska prava još barem 6 mjeseci

-         Možeš odvojiti minimalno 30 sati tjedno za ovu ulogu

Prednost je ako:

-         Imaš iskustva ili iskazan interes za ICT industriju, osobito u proizvodnim kompanijama

-         Poznaješ web tehnologije poput JavaScripta ili TypeScripta te imaš osnovno razumijevanje programiranja

-         Imaš iskustva s alatima kao što su Docker platforma i Postman

-         Upoznat/a si s alatima poput Salesforce Service Cloud, Jira ili drugim sustavima za praćenje problema

-         Imaš osnovno znanje o cloud platformama (npr. Google Cloud, AWS, Azure), osobito u kontekstu API-ja ili upravljanja podacima

Što dobivaš ako se pridružiš našem timu:

-         Satnica 7,5 EUR

-         Rad u opuštenom i fleksibilnom timu

-         Kultura Microblinka koja prepoznaje i nagrađuje uspjeh

-         Pristup Microblink biblioteci

Siguran parking za bicikle i romobile

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Here’s what you’ll do:

•         Provide timely and effective customer support by addressing both technical and non-technical inquiries.

•         Collaborate with the Revenue and Product & Engineering departments to resolve product issues and bugs.

•         Allocate and escalate inquiries that fall outside the scope of customer support to the appropriate internal teams.

•         Participate in regular calls and meetings with customers to support their use of Microblink products.

•         Analyze the customer support process and identify opportunities for continuous improvement.

•         Stay informed on customer support best practices and trends to enhance the customer journey and satisfaction.

•         Create and maintain a comprehensive knowledge base to support both customers and internal stakeholders.

•         Monitor public forums (e.g., GitHub, Stack Overflow) and respond to or coordinate answers related to Microblink products.

•         Independently generate product license keys using internal tools to support customer access.

You'll be successful in this role if you:

•         Eager to learn and grow in the fields of customer support and technology

•         Familiar with the fundamentals of mobile and/or web application development

•         Possess a strong customer-centric mindset and genuinely enjoy helping others

•         Naturally analytical and solution-oriented, with a drive to get to the root of problems

•         Take a thoughtful and responsible approach to work, with the ability to prioritize and escalate issues appropriately

•         Thrive in a team environment while remaining confident and effective when working independently

•         Have excellent spoken and written English communication skills

•         Have student rights for at least 6 months

•         Able to dedicate 30+ hours per week to this role

An additional plus is if you:

•         Some experience or strong interest in the ICT industry, particularly in product-based companies

•         Familiarity with web technologies such as JavaScript or TypeScript, and a basic understanding of programming concepts

•         Hands-on experience with tools like the Docker platform and Postman

•         Exposure to Salesforce Service Cloud, Jira, or other issue-tracking systems

•         Foundational knowledge of cloud platforms (e.g., Google Cloud, AWS, Azure), especially in API deployment or data handling

Here’s what you’ll gain if you join us:

•         Hourly wage 7,5 EUR

•         Working in a relaxed and flexible team 

•         Microblink culture that recognizes and rewards success

•         Access to the Microblink library

•         Secure parking for bicycles or scooters

Početak rada: rujan 2025
Radno vrijeme: fleksibilno, po dogovoru
Plaćanje : 7,50 €
Trajanje: Na duži vremenski period

Link za prijavu: https://job-boards.greenhouse.io/microblink/jobs/4792177007

Sanja Mrvoš Drobac, sanja.mrvos.drobac@microblink.com