IT Support Specialist / Technical Support Specialist (m/f)

Do you like solving problems, are you good with technology, and know how to stay calm when the user "doesn't work"?

We are looking for new colleagues for our technical support team.

As part of the Utiliter support team, you will be the link between our users and the technology they use every day. Your job will be to find the cause of the problem, explain the solution in an understandable way, and help the user get back to work as soon as possible.

The job includes communication with users, technical problem solving and occasional work in the field.

We are hiring a large number of candidates.

What are you going to do?

Your tasks will include:

• providing technical support to users by phone, e-mail and in the field
• diagnosing and resolving problems related to IT systems, applications and networks
• installation, configuration and maintenance of computer systems and peripheral equipment
• working with LAN and WLAN networks and solving basic network problems
• user education for working with our software solutions
• helping users in their daily work and answering their queries
• monitoring and resolving user requests with a focus on service quality
• cooperation with other members of the support and development team
• participating in the continuous improvement of customer support

One day you can help a user over the phone, the next you can troubleshoot a network or device issue on location, and the third you can train a new team to work with our system.

Who are we looking for?

This position could suit you if:

• you love technology and problem solving
• You communicate well with people and can explain technical things simply.
• You are a responsible, organized and proactive person.
• You know how to approach a problem independently, but also cooperate with a team.
• motivates you to learn new technologies and systems
• Are you ready for occasional field work?
• Are you comfortable working in flexible shifts as agreed?
• you have a category B driver's license

Experience working in the hospitality industry is an advantage because a large part of our solutions are used daily by restaurants, bars, hotels and other hospitality facilities.

What do we offer?

• flexible working hours and shift organization by arrangement
• education and continuous development of knowledge
• working with the support of an experienced team
• possibility of professional advancement
• official laptop and mobile phone
• parking lot
• bonuses
• discounts on partner services
• dynamic business that combines technology, communication and solving real problems
• a team environment where knowledge is shared
  
  
  

About us

Utiliter develops advanced software and technological solutions for hospitality, hotel management, tourism, retail and other business systems.

Our users depend on the technology they use every day, which is why our support is not just about answering queries.

The goal is to understand the problem, find a solution, and help the user continue working as quickly and easily as possible.

If you love technology, but also love working with people, this position could be the right next step for you.

? Send applications to: roko@utiliter.com