Analitičar / ka podrške globalnoj digitalizaciji - global digitalization support analyst

O vama:
• timski igrač s jakim interpersonalnim vještinama
• 3+ godine relevantnog iskustva na istoj ili sličnoj poziciji
• strastven prema tehnologiji i tehnološkim izazovima vješt komunikacijske vještine na engleskom jeziku (usmeno i pisano)
• sposobnost pružanja izvrsne korisničke podrške i održavanja zadovoljstva kupaca spremni naučiti nove tehnologije
• voljan mentorirati i usmjeravati manje iskusne članove tima
Zadatak i odgovornosti:
• pružiti tehničku podršku za ugovore
• primati zahtjeve kupaca,
• izvršiti temeljita testiranja za provjeru prijavljenih problema i dati točnu potvrdu problema za daljnju istragu i/ili razvoj
• konfigurirati Metris platformu korištenjem unaprijed definiranih procedura i predložaka instalacija i ažuriranje platforme uz pomoć lokalnih timova podrška integraciji platforme s proizvodnim sustavima
• podrška operativnim, razvojnim i upravljačkim timovima platforme
• pomoć u obuci zaposlenika i korisnika platforme
• pomoć u kreiranju obuke - materijali koji se odnose na pravilnu upotrebu resursa platforme
• kreiranje materijala za konfiguraciju i rješavanje problema koji se odnose na pravilnu upotrebu resursa platforme
Vještine:
• iskustvo s konfiguracijom na operacijskom sustavu Microsoft Windows Server
• iskustvo s konfiguracijom na Microsoft SQL Serveru i SQL upitima
• iskustvo s rješenjem za daljinski pristup
• poznavanje analize topologije mreže
• poznavanje protokola komunikacije (IT i industrijske) i mrežne infrastrukture poznavanje Big Data, Data Mining i Data Warehouse upoznat s aplikacijama i rješenjima platforme All-In-One Platform, ili voljan detaljno naučiti iskustvo platforme Metris All-in-one s; upravljanjem datotekama, navigacijom i prilagodbom, razumijevanjem i korištenjem Zadatka Voditelj, prijava na server poznavanje Microsoft Office paketa (word, excel, PowerPoint, OneNote, OneDrive, MS Teams) iskustvo s Python i C# je plus
Naše prednosti:
• ravnoteža između privatnog i poslovnog života
• MultiSport Card
• konkurentna plaća + godišnji bonus za postignute rezultate
• godišnji bonus tvrtke
• bonus za preporuke za nove kolege iz tima
• godišnji zdravstveni pregledi
• Božićni bonus
• Božićni dar za djecu
• Beneficije za putovanje na posao
• subvencionirani ručak
• bonus za rođenje djeteta
• do 30 dana odmora
• uredske povlastice
• podrška i omogućavanje timske kulture usmjerene prema individualnom prosperitetu
• rad na velikim i zanimljivi projekti s vrhunskim stručnjacima
• mogućnost osobnog i profesionalnog razvoja
About you:
• a team player with strong interpersonal skills
• 3+ years of relevant experience in the same or similar position
• passionate about technology and technological challenges
• proficient communication skills in English (oral and written)
• ability to provide excellent user support and maintain customer satisfaction
• willing to learn new technologies
• willing to mentor and guide less experienced team members
Task and responsibilities:
• provide technical support for ANDRITZ contracts
• receive customer requests, perform thorough testing to verify reported issues, and provide accurate confirmation of the problem for further investigation and/or development
• configure the Metris platform using predefined procedures and templates
• install and Update Metris platform with the assistance of local teams
• support the integration of the Metris platform with production systems
• support the operational, development, and management teams of the Metris platform
• assist in training ANDRITZ employees and users of the Metris platform
• assist in creating training materials related to the proper use of Metris platform resources
• create configuration and troubleshooting materials related to the proper use of Metris platform resources
Skills:
• experience with configuration on the Microsoft Windows Server operating system
• experience with configuration on Microsoft SQL Server, and SQL queries
• experience with remote access solution
• knowledge of network topology analysis
• knowledge of protocols of communication (IT and Industrial), and network infrastructure
• knowledge of Big Data, Data Mining, and Data Warehouse
• familiar with Metris All-In-One Platform applications and solutions, or willing to learn in-depth the Metris All-in-one platform
• experience with file management, navigation, and customization, understanding and using Task Manager, logging into a server
• knowledge of Microsoft Office package (word, excel, PowerPoint, OneNote, OneDrive, MS Teams)
• experience with Python and C# is a plus
Our benefits:
• work-life balance
• MultiSport Card
• competitive salary + annual bonus for achieved results
• annual company bonus
• referral bonus for new team colleagues
• annual inflation salary increases
• annual health checks
• budget for education
• Christmas bonus
• Christmas kids gift
• commute benefits
• subsidized lunch
• childbirth bonus
• up to 30 vacation days
• office perks
• supportive and enabling team culture oriented towards individual prosperity
• work on large and interesting projects with top experts
• the possibility of personal and professional development
Do you recognize yourself in this description? Then click the  'I want this!' button and tell us about you.
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Kontakt email: prijave@gmx.com