IT Support specialist (m / f)

Utiliter doo   is a company founded in 2006 with the aim of creating specialized and comprehensive advanced software solutions. Over the past decade, we have become an irreplaceable factor in an extremely broad field of business in tourism, hospitality, hotel management, telephony, retail and wholesale.

Our main characteristics are the focus on the client's business strategy and the ease of adapting each of our business solutions to it, as well as an extremely high-quality two-way and partnership relationship with each client.

We are looking for a dynamic, ambitious and passionate IT Support specialist (m/f) to join our team and provide top-notch technical support to our clients. If you enjoy solving problems, communicating with customers and want to develop in a dynamic environment, this is the right opportunity for you.

Tasks:

• providing technical support to users in the field, diagnosing and solving problems related to IT systems, networks and applications.
• installation, configuration and maintenance of computer systems and peripheral equipment.
• managing and troubleshooting networks, including LANs and WLANs.
• communication with users to understand their needs and provide personalized support.
• monitoring and documenting interventions and monitoring the progress of problem solving.
• user education on the use of IT resources and implementation of best practices.
• cooperation with the team for continuous improvement of support services.

Qualifications:

• experience in technical support or related fields
• basic understanding of operating systems and network configurations.
• customer service skills, patience and the ability to simply explain technical solutions.
• driving license B category.
• independence in solving problems and efficient time management.
• motivation to learn new technologies and advance

Sounds interesting? Contact us at:

• • jobs@utiliter.com