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Customer care consultant – English and German (m / f)

Br. oglasa: 983516817
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Customer care consultant – English and German (m / f)

ASSIST d.o.o.
Zagreb, Hrvatska
Opis posla

What are you going to do?

  • You will provide everyday client support by responding to inquiries by phone and/or digital channels in English and German language
  • You will manage and resolve customer complaints
  • You will document all information according to standard operating procedures
  • You will maintain and improve performance by adhering to standards and guidelines
  • You will update job knowledge by studying new service descriptions; participate in educational opportunities

Who are you?

  • You are fluent in both German and English language (written and spoken - C1)
  • You have good organizational and time management skills
  • You are a team player and a problem solver
  • You have positive attitude and good communication skills
  • You are familiar with customer-care department operations

What do we offer?

  • An interesting and dynamic job in the tourism industry
  • Work in a newly opened and modern office in Novi Zagreb (excellent public transport connection)
  • Stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge
  • Ability to develop communication skills in foreign languages
  • A path of growth aimed at enhancing your professionality
  • Internal educations to develop professional and language skills
  • Flexible hours (24, 36, FT per week)
  • 3 weeks of paid education
  • Opportunity to earn target related bonuses
  • Travel expenses paid
  • Welcome kit package
  • Welcome bonus after 3 months
  • Loyalty bonus after 1 year
  • Occasional bonuses (Easter, Christmas, holiday)
  • Developed career path (pay raise according to seniority level)
  • Multisport program
  • Relocation package
  • Employee of the week and employee of the month prize
Pogodnosti
  • Teretana & Fitness
  • Fleksibilno radno vrijeme
  • Edukacija i razvoj
  • Naknada za putne troškove
  • Bonusi
  • Timsko okruženje
Jezici Engleski, Njemački
Mjesto rada
Zagreb, Hrvatska
Vrijedi do 15.09.2022
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